At FrontlineAide, we are committed to maintaining the highest standards of compliance, privacy, and professional care. Our comprehensive policies ensure the protection of our clients' rights and personal information.
As a client of FrontlineAide, you have fundamental rights that we are committed to protecting. Our policies are designed to ensure your dignity, privacy, and autonomy are respected at all times.
You have the right to be treated with dignity, respect, and consideration at all times.
Your personal information and care records are kept confidential and secure.
You have the right to participate in decisions about your care and services.
You can voice concerns or complaints without fear of retaliation.
We understand the sensitive nature of the information you share with us. Our privacy protection measures include:
We will never share your personal information with third parties without your explicit consent, except as required by law or in emergency situations.
FrontlineAide is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement comprehensive safeguards to protect your Protected Health Information (PHI).
Policies, procedures, and staff training to ensure HIPAA compliance
Secure facilities and controlled access to equipment and records
Encryption, access controls, and audit logging
Contact our Privacy Officer at privacy@frontlineaide.com for questions about your HIPAA rights.
FrontlineAide uses Electronic Visit Verification (EVV) to ensure accurate tracking of care services and maintain compliance with state and federal requirements.
EVV is a technology-based system that electronically verifies the delivery of home care services. It captures key information including the type of service, date, time, and location of care delivery.
Caregiver uses mobile app or phone to check in at start of visit
Care services are provided and documented in real-time
Caregiver checks out, completing the visit record
Visit data is verified and integrated into billing systems
Our compliance team is here to help you understand your rights and our policies.